Likes other Live Chat Support applicaitons. JiveIM has many basic functions: Conversation, History, Operator, Widget, ....
Login by Username & password
Administrator account - Username: admin - Password: 123456
Forgot Password (Backend)
Forgot password. System will send a email contents a link to reset your new password
Annoucement when Request forgot password
Check mail and click on link
RESET NEW PASSWORD.
Setup new password
A conversation (Chat) has 3 status:
Pending is Yellow Theme: This User is still not join this conversation yet.
Active is Blue Theme: This User joined this conversation
Idle is Red Theme: The Conversation don't get any new message from Guest. The conversation will be closed after 60' when conversation became IDLE.
Before start a new Conversation. The Operator confirm to join the conversation.
List all completed conversations
View Guest's Information and Update
Phone and can add some information about this Guest in field
Enterto new line for field
Export Transcript to email(s)
You can change color, shadow, basic text for chat box, badget.
When Operator chat with Client. A conversation will be created. So, it has many status.
- Idle Time: The conversation will be idled after a period of n minutes since the last message from Client
- Completed Time: The conversation will be completed after a period of n minutes since it became Idle.
System only support method SMTP to send mail. You can use Google mail, Amazon Simple Email Service (Amazon SES),...
Current password to update.
Greeting Badget display when have at least a Operator online.
- Tested on Wix, Shopify, Weebly, Drupal, Wordpress.
Minimum Offline Box: Don't have online Operator.
Minimum Online Box.
Offline Message: The GUEST can leave a offline message to Website.
Create new Conversation (New GUEST Session)
Update GUEST's profile
New Chat Session:
- A GUEST Session will be created when Guest create the first conversation. This session has 30 days before expired. Which a GUEST Session can have many conversation.
- But the GUEST can create a new once session.